Privacy Policy

1 Overview

Fulfilix OMS is a cloud-based order management and fulfillment platform that helps businesses manage orders, inventory, products, customers, warehouses, courier bookings, delivery workflows, reports, and connected sales channels.

We respect your privacy and are committed to protecting business and personal information processed through Fulfilix. This policy explains what data we collect, why we collect it, how we use it, and what choices you have.

2 Information We Collect

We collect information that you provide directly, information generated through your use of Fulfilix, and information received from connected integrations or third-party services.

• Account information such as name, email, phone number, company name, role, and login details.
• Company workspace information such as subdomain, subscription plan, enabled modules, and settings.
• Operational data such as orders, products, customers, addresses, inventory, shipment, and fulfillment records.
• Technical data such as IP address, device type, browser, session data, logs, timestamps, and error reports.
• Support information such as messages, issue details, onboarding requests, and communication history.

3 Shopify and Store Integration Data

If you connect Shopify or another sales channel to Fulfilix, we may receive data from that store based on the permissions you approve during authorization. This may include store, product, order, customer, inventory, fulfillment, and shipping-related data.

• Shop/store identity such as shop domain, store name, store URL, and external store ID.
• Order information such as order number, line items, quantities, pricing, payment method, delivery status, and order notes.
• Customer and shipping information needed to process orders, bookings, delivery, returns, or support.
• Product and inventory information such as SKUs, variants, images, stock levels, and channel mapping.
• Access tokens or API credentials needed to keep the integration connected and functional.

4 How We Use Information

We use collected information to provide, operate, maintain, secure, and improve Fulfilix OMS. We also use data to support users, troubleshoot issues, process integrations, and improve platform reliability.

• To create and manage user accounts, companies, workspaces, roles, and permissions.
• To sync orders, products, customers, inventory, shipments, and channel data.
• To perform courier booking, tracking, cancellation, dispatch, and fulfillment workflows.
• To generate dashboards, analytics, operational reports, and activity logs.
• To detect, prevent, and investigate fraud, unauthorized access, abuse, or technical issues.
• To communicate about support, onboarding, service updates, security notices, and account matters.

5 How We Share Information

We do not sell your business data or customer data. We may share limited information only when necessary to provide the service, comply with law, protect security, or work with service providers.

• With third-party platforms you choose to connect, such as Shopify, WooCommerce, Daraz, couriers, or APIs.
• With hosting, database, email, analytics, security, or support service providers that help operate Fulfilix.
• With authorized users inside your company workspace based on roles and permissions.
• When required by law, legal process, government request, or to protect rights and safety.
• In connection with business transfers such as merger, acquisition, restructuring, or sale of assets.

6 Cookies, Sessions, and Tracking

Fulfilix uses cookies and similar technologies to keep users logged in, maintain secure sessions, remember workspace context, improve performance, and protect the platform from abuse.

• Session cookies help authenticate users and support root-domain and tenant-subdomain login flow.
• Security cookies help protect accounts, integrations, and admin actions.
• Analytics or performance tools may help us understand usage and improve the product.

You can control cookies through your browser settings. However, disabling necessary cookies may prevent login, dashboard access, or integration flows from working correctly.

7 Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction. However, no online service can guarantee absolute security.

• Secure HTTPS connections for public pages, login, registration, and OAuth flows.
• Role-based access control for company users and staff permissions.
• Credential storage workflows for integration keys, tokens, and API access.
• Logging and monitoring for errors, integration failures, and suspicious activity.
• Separation of tenant workspaces where each company operates in its own context.

8 Data Retention

We retain information for as long as needed to provide Fulfilix services, comply with legal obligations, resolve disputes, enforce agreements, maintain backups, and support operational requirements.

• Account and company data may be retained while your workspace remains active.
• Order, inventory, customer, and fulfillment data may be retained for business records and reporting.
• Logs and technical data may be retained for security, debugging, and audit purposes.
• Deleted or inactive data may remain in backups for a limited period before removal.

9 Your Rights and Choices

Depending on your location and applicable law, you may have rights to access, correct, export, restrict, or delete certain personal information. Company owners and administrators may also manage staff accounts, roles, and data access inside the Fulfilix workspace.

• You may update your profile and company information where available.
• You may request help with account access, correction, or deletion.
• You may disconnect integrations or revoke permissions from connected third-party platforms.
• You may contact Fulfilix for privacy-related requests or questions.

Some requests may be limited by legal, security, billing, backup, fraud-prevention, or operational requirements.

10 Third-Party Services

Fulfilix may integrate with third-party services such as Shopify, WooCommerce, Daraz, courier providers, payment gateways, email services, hosting providers, analytics tools, and messaging platforms. These third parties may process data according to their own privacy policies.

• We are not responsible for third-party privacy practices or data handling outside Fulfilix.
• You should review third-party privacy policies before connecting services.
• API changes, downtime, permission changes, or revoked tokens may affect service functionality.

11 Children’s Privacy

Fulfilix is designed for business use and is not intended for children. We do not knowingly collect personal information from children. If you believe a child has provided information to Fulfilix, please contact us so we can take appropriate action.

12 Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, security practices, integrations, or business operations. Updated versions will be posted on this page with a revised “Last Updated” date.

Your continued use of Fulfilix after an update means you acknowledge the updated policy.

13 Contact Us

If you have questions about this Privacy Policy, your data, Shopify integration, account access, or privacy-related requests, contact the Fulfilix team.